Timetabling/Web Data Collector
Education Support officer
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- Collaborate with Operations staff and HOD/Dean of departments and Schools to identify issues at the Web Data collection phase
- Data entry of web data collector information for the following semester
- Identify initial timetable issues in draft timetable
- Collaborate with Schools to identify timetable issues (draft timetable)
- Attend draft timetable meetings with Central timetables to resolve timetable issues Web Data Collector
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Complex Student Enquiries triaged by Service Connect
Education Support officer
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- Triaged complex course check
- Complex Course transfer/major and minor enquiries
- Incorrect requisites
- Replacement units
- Class registration (full classes, specific class requests)
- Class Clash
- Individual case submission saving/deeming for School approval
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L&T Support and delivery of units
Learning Design and Production Team
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Projects
- Funded and unfunded projects to enhance L&T excellence in the Faculty
- Implement Faculty strategic priorities related to L&T and ongoing professional development
- Strategic innovation projects identified by Schools and departments
- Discovery based projects initiated by individual teaching staff or course directors
Ed Media
- We cover the breadth of educational media types including video, audio, photos, graphics and interactives
- Produce educational media - Design, plan and integrate educational media in collaboration with teaching staff
- Provide equipment resources to help our teaching staff enhance their own Ed Media products.
- Offer training in hardware, software and media planning
- Maintain a set of how to guides and resources for informing good practice
Training
- Develop and deliver a variety of workshops for staff in Faculty
- Offer L & T induction for new teaching staff
- Deliver self-help training resources
- Provide opportunities to showcase exemplary pedagogical practice and innovation
- Manage staff L&T awards and facilitate Communities of Practice
Support
- Provide flexible support staff and processes to ensure that our teaching and professional staff can enhance L&T using technology and available resources effectively
- Drop in support – typically early February each year,
when: Monday 12-2, Wednesday 2-4, Friday 12-2
- General Support – one help tickets preferred initial contact
- Support documentation– guidelines & resources published and maintained
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iTeach set up
Education Support Officer
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- Allocate unit convenor and one other contact to iTeach offerings using a Unit Convenor list confirmed by School/department
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Class Management
Education Support officer
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- Opening and Closing classes/ Emailing students to advise them of class changes
- Consultation with operations manager where there is a budget impact
- Submit Class management changes for approval
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Special Consideration
Education Support Officer
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- Escalate to School/Department stage 3 queries
- Escalate to Faculty Educational Services Delivery Manager or Assessment team leader
- Monitor Academic decisions, contact Unit convenors if not progressing
- Distribute Spec Con reports provided by Assessment team to Dept/Schools
- Coordinate updates of contact information/template responses for Central teams
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Work Integrated Learning Support
WIL Support Team
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- Plan, assist and organise Practical Placements
- Clear mandatory checks, ensure standards are met and maintain records
- Allocate students, allocate sites, teachers and tertiary supervisors
- Support student teachers in their Practical Placements in Schools
- Support Academic staff delivering the Practical Placements
- Support Supervising teachers and School
- Assist with In Need of Additional Support cases
- Process payments for supervising teachers and tertiary supervisors
- WIL administrative support for all Arts units
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Governance Support
Educational Governance and Initiatives team
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- Faculty Education Committee secretariat support
- Support for CMS proposals, guidance for academics on processes and policy adherence for new items and revisions to existing items and timelines
- Support for Internal and External Reaccreditation course reviews, unit reviews plus quality assurance processes
- Approval workflow of Individual cases
- Academic Integrity support for Faculty
- Co-ordination of Online Moderation form
- Ensure HoD Report completed at moderation
- Grade Appeal processing
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Staff Enquiries
Education Support Officer
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- Provide advice on various University policies
- Provide procedural instructions and advice as necessary
- Reply to all enquiries in a timely professional manner
- Escalate queries as appropriate
- Support Department and School meetings
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Final Exams
Education Support Team
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- Management of the exam process including sending out notification of exams
- Communication to UCs/moderators re exam process and deadlines
- Ensure that all exam processes are completed by all Admin team members, UC's and moderators
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Results
Education Support Officer
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- Coordinate with unit convenors the submission of student’s final marks
- Upload results in AMIS
- Run Student Study Package Report and save in SharePoint
- Late change of grade requests processed
- Monitor resolution of Incomplete grades
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Waivers
Education Support Officer
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- Escalate stage 3 queries as needed
- Monitor Academic decisions, contact Unit convenors if not progressing
- Coordinate updates of contact information/template responses for Central teams
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Student experience and engagement
Student Experience Officer
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- Coordination of PAL/PASS
- Coordination of O Week
- Coordinate Camps and outreach activities for the faculty (e.g Camp Aspire)
- Coordination of Faculty initiatives for student engagement and retention
- Faculty coordination of university camps and outreach initiatives
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